MH HOME STORE aims to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or refund under the conditions outlined below.

1. Change of Mind Returns

Customers may request a return within 30 days from:

• The date of delivery, or
  
• The date of collection
  
  

To be eligible for a return, the item must meet the following conditions:

• The item must be unused
  
• All original components and accessories must be included
  
• The product must be returned in its original packaging (including tags if applicable)
  
• The item must be in resaleable condition
  
• Any security seals must remain intact (if applicable)
  
  

These conditions do not affect the customer’s statutory rights under applicable consumer protection laws.

2. Requirements for Return Requests

When requesting a return, customers must provide:

• Proof of purchase, such as a receipt or order confirmation email
  
• All items and components that were included with the original product
  
  

Failure to provide proof of purchase or missing components may result in the return request being declined.

3. Refund Processing

Once a returned item is received and inspected, MH HOME STORE will process the refund according to the following conditions:

• Refunds will be issued to the original payment method used for the purchase.
  
• After the refund is processed, it may take up to 7 working days for the amount to appear in the customer’s account.
  
• In some cases, depending on banking processes, refunds may take up to 15 days to be reflected.
  
  

If MH HOME STORE arranges the collection of the returned item, the refund will only be processed after the item has been received and inspected.

4. Large Home-Delivered Items

For large items delivered directly to the customer’s home (for example, sofas, fridges, freezers, or similar products):

• Returns must be arranged via email or phone with MH HOME STORE.
  
• A collection charge may apply, unless the item is confirmed to be faulty.
  
• Items delivered directly from suppliers may be excluded from non-refundable collection charges.
  
  

Customers will be informed of any applicable charges before collection is arranged.

5. Faulty or Damaged Items

If a product is received faulty, damaged, or incorrect, customers should contact MH HOME STORE as soon as possible so the issue can be reviewed and resolved promptly.

MH HOME STORE will work with customers to arrange a replacement, repair, or refund where appropriate.

6. Contact for Returns

To request a return or refund, customers may contact MH HOME STORE using the contact details provided on the website.

Customers should include:

• Order number
  
• Product details
  
• Reason for return
  
• Any supporting information if required